Refund policy

Effective Date: [Date]

1. Return Eligibility

You may request a return within 30 days from the order date. To be eligible for a refund, items must be:

  • Unused and in original condition

  • In original packaging with all tags attached

  • Personalized items, as well as underwear and socks, cannot be returned.

Items that do not meet these criteria will not be refunded.

2. How to Request a Return

To initiate a return, please contact us at info@canott.com with your order number and the item(s) you wish to return. If your return is accepted, we will provide you with a prepaid return shipping label and instructions on how to complete the return.

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 3–7 business days.

Please note:

  • Original shipping charges are non-refundable (if applicable).

  • Refunds are issued only for items returned in resellable condition.

4. Exchanges

We do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

5. Unclaimed Parcels

If a parcel is not picked up from a parcel machine or delivery location within the required timeframe (usually 3–5 days), it will be returned to the sender. In such cases, we will deduct the original and return shipping fees from your refund.

6. Non-Returnable Items

We do not accept returns on:

  • Personalized or made-to-order products

  • Used or damaged items

7. Questions?

If you have any questions about our return or refund process, please email us at info@canott.com.