Yes. Our products are carefully selected for their sustainability, durability, and responsible production. Many items are made from natural, recycled, or upcycled materials and designed for long-term use. Specific details are always listed on the product page.

Some of our products are vegan. Where applicable, this information is clearly stated on the product page.

No. We focus on high-quality pieces from independent European brands and do not work with mass-market or fast-fashion platforms. Our selection prioritises craftsmanship, sustainability, and ethical practices.

Our products come from European brands and suppliers. Many items are produced locally or in small batches, often using traditional techniques or recycled materials, resulting in unique and long-lasting designs.

Yes. Quality and longevity are core to our product selection. We prioritise timeless, well-made products designed to be used and enjoyed for years, rather than disposable trends.

We currently deliver to the following European countries:

The final shipping cost is shown at checkout before payment.

We are gradually expanding delivery to more European countries.

Most orders are processed and shipped within 1 business day.

Delivery usually takes 3–8 business days after dispatch.

Delivery times may vary depending on the destination, brand, warehouse location, carrier and product availability.

Orders are delivered by trusted local and international logistics partners, depending on the destination and warehouse.

Our delivery partners may include DPD, DHL, FedEx, Omniva, PostNord and Posti, among others.

Once your order has been dispatched, you will receive tracking details by email.

If your order contains products from different brands or warehouses, they may be shipped separately.

This means you may receive more than one parcel, and the parcels may arrive at different times. Tracking information will be provided for each shipment.

Depending on the destination, your parcel will be delivered either to your address or to a nearby pick-up point.

In countries where pick-up point delivery is standard, a suitable pick-up point near your address will be selected. If no pick-up point is available within 5 km, the parcel will be delivered to your address.

Large items are delivered door-to-door.

Please collect your parcel within the collection period specified by the carrier.

If a parcel is not collected within this period, it may be returned to the sender. Additional shipping or return costs may apply.

Delivery dates are estimates, and occasional carrier delays may occur.

If the estimated delivery time has passed and you have not received an update, please contact us at info@canott.com and we will look into the shipment for you.

EU customers have a 14-day legal right of withdrawal from the day they receive the goods.

In addition, we offer a 30-day voluntary return period from the order date, provided that items are:

• unused and undamaged, and

• returned in their original packaging with all original labels and tags intact.

Please note that personalized or customized items, as well as underwear and socks, cannot be returned due to hygiene and customization reasons.

For change-of-mind returns, return shipping costs are generally covered by the customer unless stated otherwise.
For faulty or incorrect items, we will arrange an appropriate solution.

To request a return, please contact us at info@canott.com with:

• your order number, and

• the item(s) you wish to return.

We will reply with return instructions.

Refunds are processed after the returned item is received and inspected.
Refunds are usually issued within 3–7 business days to the original payment method.

We currently accept payments via Stripe (Visa, Mastercard, American Express, etc.) and PayPal.

Yes. All payments are processed securely through certified payment providers.
We do not store your full payment card details.

Prices are displayed in EUR (€).
Your bank or payment provider may apply currency conversion if applicable.

Yes. VAT is applied in accordance with EU regulations and shown at checkout where applicable..

Yes. All products come with a 2-year warranty, in accordance with EU consumer protection laws.

The warranty covers manufacturing defects that appear during normal use of the product.

Please contact us at info@canott.com with:

• your order number,

• product details,

• a description of the issue, and

• photos if possible.

We will guide you through the next steps.